BOOKING TERMS AND CONDITIONS of purchasing travel arrangements from Aussiextreme

Aussiextreme (ABN 72004017758) accepts bookings subject to the following conditions:-

  1. RESERVATIONS: A deposit of 10% of the tour cost per person, plus a completed booking form in respect to each applicant is required within 7 days of submitting a booking request. When the booking has been confirmed via email by Aussiextreme to the applicant (herein after called "the Passenger") the deposit is accepted as a first instalment of the fare and is not refundable.
  2.  MINIMUM BOOKING: All tours require a minimum of 2 full paying passengers for the tour to take place.
  3. PAYMENT OF BALANCE: The balance of the fare must be paid no later than 60 days prior to departure, (unless the booking has taken place as an urgent request and is to begin with 24-72 hours). In the default of payment by this date, the Passenger shall be deemed to have cancelled their tour. If the booking is an urgent request, full payment for the tour is to be paid.
  4. PRICES: All prices shown are in Australian dollars. Where exchange rate fluctuations occur of more than 2%, or any other increases in the price of services provided which are beyond the control of Aussiextreme, Aussiextreme reserves the right to adjust package prices accordingly, up to and including the day of departure, even though full payment may have been made. All tour package prices in this website and on brochures, are priced as part of a package and a breakdown of individual components cannot be given.
  5. AMENDMENTS: Should you wish to alter your arrangements after your booking has been made, you must notify Aussiextreme via email and we will endeavour to meet your wishes. The first amendment will by the Company be free of charge, with subsequent changes incurring an amendment fee of $50 per amendment, in addition to the cost of any extra services requested. Any charges levied by other tour companies or accommodation providers will be charged to the passenger.
  6. DISBURSEMENT OF PAYMENTS: It is a condition of the acceptance of your deposit in respect of these programmes that all monies paid to Aussiextreme whether by way of deposit or otherwise in respect of any programme may be disbursed by Aussiextreme as and when it sees fit or in respect of the services to be provided or fees payable under the tour program, and the payment of a deposit for the tour shall be deemed to be a direction by you the Passenger to Aussiextreme to disburse such monies as aforesaid.
  7. CANCELLATION CHARGES: If the Passenger cancels his/her booking, cancellation charges will be charged according to the following scale. *more than thirty days prior to departure - forfeit deposit or 10% of the tour cost, whichever is greater. *thirty days or less prior to departure - no refund. In special cases where full payment is required at time of confirmation (urgent request for tour within 72hrs) the full payment is deemed to be the deposit and is not refundable.
  8. TRAVEL INSURANCE: Passengers MUST effect personal travel insurance, being satisfied that their insurance cover fully meets their personal requirements especially in respect to death, personal injury or illness, in all South Australia & Australian regions travelled to during the tour and that it extends until their arrival home. This insurance should also cover against cancellation charges.
  9. DOCUMENTATION: All documentation, including scuba diving certifications are the responsibility of the passenger. However, we will gladly assist you with these matters if you wish.
  10. PHOTOGRAPHS: Aussiextreme reserves the right, without giving further notice, to make use of any photographs or film produced during a tour for general publicity purposes, without payment or permission.
  11. THE COMPANY'S LIABILITY: (a) Aussiextreme is a vehicle carrier for the purpose of tours and transfers. Other services that the Company supplies consist of arranging accommodation, tours, flights and transfers. Some of these services are carried out by third parties. However, our extensive experience enables us to select the very best of local service providers. All bookings made with Aussiextreme are subject to the terms and conditions and limitations of liability imposed by such third parties, some of which limit or exclude liability in respect to death, personal injury, delay and loss or damage of baggage. Hence the requirement for the passenger to have their own travel insurance to cover them for the above services. (b) The Passenger hereby agrees that no liability will attach to Aussiextreme, its servants or agents or to any other members of the tour in respect of death, personal injury or illness of the Passenger and/or the loss or damage to the property and effects of the Passenger during the course of the tour howsoever caused. Aussiextreme shall not be liable for any damage, losses or additional expenses suffered as a result of cancellation, sickness, repatriation, accident, delay, late completion of tour, mechanical breakdowns, weather, lockout, Act of God or other causes. The Passenger is carried on the tour on the full understanding that for certain activities undertaken, no (or in some cases very limited) passenger liability insurance is available and that he/she therefore travels entirely at his/her own risk. For the purposes of this clause Aussiextreme shall be deemed to contract as agents for its servants and its independent contractors as well as on its own behalf. This clause shall not apply so as to exempt Aussiextreme from any liability in respect of which the Company is obliged to by law. (c) If the fulfilment of any tour is rendered impossible, illegal, or in Aussiextreme's opinion inadvisable, by strike, war, epidemic, governmental interference or any other cause beyond Aussiextreme's control, Aussiextreme reserves the right at any time to cancel such tour or the remainder thereof, or to modify the itinerary in any way considered necessary or desirable, or to change any reservation and/or means of conveyance, accommodation or other details thereof that it thinks fit. Any such changes will be without allowance or refund but the extra cost, if any, resulting there from, must be paid by the Passenger. The Passenger shall be bound by any cancellation or alteration made under the provisions of this clause and shall not be entitled to recover any sum paid by him/her unless the whole tour is cancelled before departure date, in which case a full refund will be made. This shall be the full extent of Aussiextreme's liability and the passenger should effect personal travel insurance to cover these risks.
  12. PASSENGERS' RESPONSIBILITY: Any passenger suffering from any form of physical or mental incapacity must bring this to the notice of Aussiextreme when booking. It is the Passengers' responsibility to familiarise themselves with any/all health, entry requirements and other documentation requirements that may be applicable to the areas that are to be visited. Any additional costs incurred (whether by the Passengers or by Aussiextreme on the Passengers' behalf) as a result of failure to comply with such requirements will be paid for by The Passengers. Should there be any contravention of the law Aussiextreme considers any Passenger an unsuitable person for any tour, it may in its absolute discretion cancel such Passenger's booking or decline to carry such Passenger further without recourse to refund. The making of a booking constitutes the Passenger's acceptance of all booking terms and conditions as described herein and forms the basis of your contract with Aussiextreme. In the event of a Passenger leaving the tour for any reason, any extra expenses are the Passenger's responsibility and Aussiextreme shall not be liable for any refund, either total or partial, of money paid for any unused services. This is also applicable if a passenger misses any service for whatever reason.
  13. AUTHORITY: Passengers on the tour will accept the authority and decisions of tour leaders appointed by Aussiextreme.
  14. COMPLAINTS: Should the Passenger have a complaint he/she should inform Aussiextreme representative during the tour who will do his/her best to help him/her there and then. If the matter cannot be corrected by him/her then the complainant should write to Aussiextreme at the head office within 28 days of the completion of the tour, as the Company will not entertain any liability in respect of complaints received outside this period.
  15. BROCHURE / WEBSITE USE & VALIDITY: Considerable care has been taken to produce our website, brochures and printed itineraries. To the best of Aussiextreme's belief the information and prices contained therein are correct at the time of publication, however Aussiextreme accepts no liability for any inaccuracies contained therein. Aussiextreme cannot be held responsible for any changes that may occur in itineraries for any reason beyond Aussiextreme's control. Aussiextreme will make every effort to ensure that the Website remains available for use on a 24-7 basis, but does not accept responsibility for any downtime. Aussiextreme warrants that in the event of such downtime, contact will be available by telephone, email or fax during published office hours. The Company advises that all services booked through this website are supplied subject to the Booking Terms and Conditions of the supplier of the service as well as Aussiextreme's own Booking Terms and Conditions. Aussiextreme does not endorse or approve of any material found on the Internet, other than its own website, and shall not be liable for any such material. Aussiextreme is not responsible for ensuring that the Website is accurate, or that it is secure and virus free, or for the supply and/or maintenance of any IT equipment and/or software.
  16. FERRY DISCLAIMER: The sole responsibility of any ferry used on any tour from this website or brochure is set out on the contract of passage attached to the ferry ticket. Any ferry used does not by virtue of their endorsement of this brochure represent themselves either as contracting with any purchaser of a holiday from Aussiextreme or as having any other legal relationship with any such purchaser.
  17. ACCEPTANCE: Receipt of a deposit will be taken as an understanding by Aussiextreme that the Passenger has read and agrees to abide by these Terms and Conditions.
  18. SERVANTS AND AGENTS: No servant or agent of Aussiextreme has authority to vary these conditions and no representative, tour leader or other employee or agent of Aussiextreme is authorised to commit Aussiextreme to any liability whatsoever and Aussiextreme will not be bound by any statement or representative unless it is in writing and signed by the owner of Aussiextreme.